This Privacy Policy explains how NORELT collects, uses and protects personal information when you visit norelt.lt, contact us by email or submit a project inquiry through our website.

1. Who We Are

NORELT provides remote technical support services for specialist contractors working on data centre projects.
Email: projects@norelt.lt
Website: norelt.lt

For any questions regarding this Privacy Policy or the use of your personal information, contact us at projects@norelt.lt.

Information We Collect

We primarily collect information that you choose to provide when contacting NORELT or submitting a project inquiry.

This may include:

• your name;

• company name;

• work email address;

• trade or package type;

• project location;

• project or technical support requirements;

• target timeframe or deadline;

• information included in your message or subsequent correspondence.

Please avoid submitting confidential project information, personal data relating to other individuals, or sensitive information unless it is necessary and appropriate for us to receive it.

Our website hosting provider may also process limited technical information required to operate and secure the website, such as IP address, browser or device information, server logs and request data.

How We Use Your Information

We may use personal information to:

• respond to project and business inquiries;

• understand and assess requested technical support;

• discuss scope, availability and potential service arrangements;

• prepare proposals or take steps toward entering into a commercial agreement;

• communicate with prospective and existing clients;

• deliver agreed services;

• maintain appropriate business and project records;

• operate, maintain and secure our website and email services;

• comply with applicable legal and regulatory obligations.

We do not sell personal information.

Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more of the following legal bases:

Legitimate interests — to respond to B2B inquiries, communicate with prospective and existing clients, operate our business and protect our website and systems.

Pre-contractual or contractual necessity — where processing is necessary to assess a requested service, prepare an engagement or perform an agreement with you.

Legal obligation — where information must be retained or processed to comply with applicable laws, accounting requirements or other legal obligations.

Consent — where consent is specifically required, for example for certain non-essential analytics or marketing technologies if these are enabled on the website.

Project and Client Information

NORELT may receive drawings, specifications, registers, technical documentation or other project information as part of evaluating or delivering technical support.

Such information is handled only for the relevant business or project purpose and in accordance with agreed confidentiality requirements.

Where appropriate, project-specific confidentiality requirements or non-disclosure agreements may apply in addition to this Privacy Policy.

NORELT does not use client project documentation for unrelated marketing or commercial purposes without permission.

Sharing of Information

We may share or allow access to personal information only where reasonably necessary for our business operations.

This may include service providers supporting:

• website hosting;

• domain and email services;

• secure file storage or collaboration tools;

• IT and cybersecurity;

• accounting, legal or professional advisory services.

Our current website and email infrastructure uses Hostinger services.

We may also disclose information where required by law, regulation, court order or a competent public authority.

Service providers are expected to process information only for the relevant service and subject to applicable data-protection requirements.

International Data Transfers

Some technology or infrastructure providers may process information outside the European Economic Area.

Where personal data is transferred internationally and GDPR safeguards are required, such transfers should be subject to an applicable lawful transfer mechanism, such as an adequacy decision, Standard Contractual Clauses or another mechanism permitted under data-protection law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general operating principle:

Business and project inquiries may be retained for up to 24 months after the last meaningful communication, unless an ongoing business relationship develops or a longer period is reasonably required.

Client and project records may be retained for the duration of the commercial relationship and afterwards where reasonably necessary for contractual, accounting, legal or project record-keeping requirements.

Information that is no longer required will be deleted or anonymised where reasonably practicable.

Cookies and Website Technologies

The NORELT website is built and hosted using Hostinger.

We may use technologies that are necessary for the operation, functionality and security of the website.

If non-essential analytics, advertising or similar tracking technologies are introduced, they will be used subject to the appropriate consent requirements and this Privacy Policy will be updated where necessary.

Visitors will be given the ability to manage applicable cookie preferences where required.

Hostinger states that websites created with its AI Builder Manual Mode do not use cookies by default; cookies depend on integrations such as Google Analytics, Hotjar or Meta Pixel. Hostinger's consent banner can also prevent optional tracking integrations from loading before the visitor has made a choice. Hostinger

Data Security

We take reasonable organisational and technical measures to protect personal and project information against unauthorised access, loss, misuse or disclosure.

Our approach includes appropriate access control, structured information handling and use of established hosting, email and file-management services.

No method of electronic storage or transmission can guarantee absolute security.

Your Data Protection Rights

Where the GDPR applies, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information in certain circumstances;

• request restriction of processing;

• object to processing based on legitimate interests;

• request data portability where applicable;

• withdraw consent where processing is based on consent.

You may exercise these rights by contacting:

projects@norelt.lt

We may need to verify your identity before completing certain requests.

You also have the right to lodge a complaint with the relevant data-protection supervisory authority.

For Lithuania, the supervisory authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija). Valstybinė duomenų apsaugos inspekcija

Automated Decision-Making

NORELT does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, website functionality, technology providers or legal requirements change.

The latest version will be published on norelt.lt with an updated revision date.

Contact

For privacy-related questions, requests or concerns:

NORELT
projects@norelt.lt
norelt.lt